![]() PLEASE DO NOT include your booking references, ticket numbers or names in the comments below. In those circumstances all aviation call centres, no matter how many extra staff they employ / contract with, are experiencing difficulties responding at the busiest time they have ever experienced. Anyone with any symptoms is to self-isolate for 14 days. The UK, like most of the world, is in a semi-lockdown mode. “For customers whose flights are not cancelled but would like to move to a later date they can amend their flight online with no change fee and we have brought forward our winter schedule on-sale so customers have more choice to move their flights, up to 28 February 2021.”Īs the comments below make clear, the wait time for a refund through the contact centre is considerable, so if you can, wait a few weeks, if you can’t, be prepared to wait a few hours. “We are experiencing higher than average wait times so we would thank customers for their patience and assure them that these entitlements will be available long after their cancelled flight has flown. ‘Customers on cancelled flights can transfer to an alternative flight free of charge or receive a voucher for the value of their booking online or claim a refund through our contact centre. See the following article for advice on that.Ĭoronavirus: will insurance cover your cancelled trip?Įasyjet has told us ( Thursday, March 26, 2020) the following Possibly, depending on when you booked your flight – and also when you took out your insurance. You may be able to claim on your travel insurance. If for some reason you need to do cancel now, then as stated above, you will probably get back only your government taxes. You are better off waiting for the airline to cancel it – then you’ll get a refund. What if I still want to cancel my flight? Easyjet says that “changes must be made at least two hours before the scheduled departure time, in line with our standard terms and conditions”. This applies only for customers booking directly with Easyjet through its website or by using the mobile app. Instead you would only pay the fare difference (if the new flights are more expensive). This means you can change both the dates and destination without incurring a change fee. During the crisis, Easyjet is currently waiving change fees. For bookings made within 24 hours you get a full refund, minus a cancellation fee (for more information see Easyjet’s Fees and Charges page). It means you won’t get back the full price of the ticket, or the extras you paid for such as seat selection and bags. This means that if you want to cancel, you are likely to get back only the government taxes – the air passenger duty. If the flight is still being operated, then Easyjet’s “standard refund policies continue to apply”. If the airline has cancelled your flight or the government (Foreign and Commonwealth Office) has advised against travel to the destination, then yes you are. UK airlines seek permission to defer refunds until after crisis The airline will probably have sent you an automated email explaining what your options are. If the airline has cancelled your flight, then you are entitled to a refund. How do I get a refund?įirst off, head to the airline’s website.
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